Perfect Healthcare Administration (PHA) Training and Certification Program

Importance of Hospital Administration/Management

Hospital administration requires a new understanding of how to lead during a time of complex change. Hospital administrators navigate a landscape that requires the management of systems, people, process and technology. Hospital administrators are vital to ensuring that medical facilities run efficiently and deliver quality care. They manage the the business operations and are typically responsible for staffing, budgets, public relations, patient rights, finances, and other administrative tasks.

Hospital administration skills are mainly utilized in the following 5 categories:

  1. Financial
  2. Customer Service
  3. Organizational Process
  4. Staff
  5. Logistics and Supply Chain

Offering three phase education;

certificationOur 3 phase education will include computer based trainings on various topics which will help hospital administrators and managers to expand their knowledge and efficiency.  The trainings will be accredited by ANSI/ IACET standards. IACET was recognized as an ANSI-Accredited standards developing organization. The IACET is responsible for the development, maintenance and dissemination of evidence-based standards that promote and enhance quality continuing education and training.

Along with the training, certification tests will be offered to candidates who are successful with the training. The certification can be given by an institution that is accredited to Association of American College and Universities (AACU)

In addition to training and certification, on-site internship at well established hospitals in USA or Europe will also be offered. During this internship, personnel will gain valuable experience, chance to observe day-to-day activities, and quality improvement techniques.

Phase One Course Details and Durations:

Become a Medical Office Assistant – HM 101- 24 Hours

This course will look at parts of ethics based on laws, society’s opinions, as it relates to working in the medical office.  Also included in this module is a look at how to navigate the Medical Office Assistant’s daily communication network. We will examine how to manage the waiting area, to include its appearance for adults and children, and how to work with impatient patients. Also, this course will include the process of scheduling patients, basics of medical billing and coding, along with basic accounting, office budgeting, and office equipment management.

Communication Skills for the Hospital Professional – HM 102- 6 Hours

This course provides workers effective communication skills with those they care for , it helps patients, clients, and residents, feel less isolated and improves their sense of wellbeing. This course will also teach current and future Direct Support Professionals basic principles on how people communicate with each other, and provides examples of effective communications among heath care workers as well as between care providers and patients, clients, and residents.

Medical Terminology: An Overview – HM 103- 24 Hours

This course will take a look at the basics of body anatomy and organization, the foundation of medical terminology and why words are structured the way they are. We will discuss the major body systems such as skeletal, muscular and sensory and their root terminology. Also will cover how systems function together and how they correlate to the overall health of the human body. This course also covers how your blood vessels, lymph nodes and heart all work together, how the respiratory system and organs of the digestive system function, as well as  the fundamentals of the body’s endocrine system, the central nervous system and the male and female reproductive systems.

Healthcare Ethics and Patient Information Sensitivity – HM 104 – 12 Hours

This course will allow students to have a strong grasp of ethics and compliance ensures healthcare organizations are doing the right things on behalf of the constituents they serve. Students will learn how to proactively review and audit your organization’s compliance program, learn how to develop an effective compliance program that includes relevant policies, procedures and training, and develop goals and metrics to measure effectiveness of compliance program.

Becoming a First Time Manager – BA 101 – 24 Hours

This course outlines how to lead people effectively, identify the best forms of communication, recognize personal and interpersonal effectiveness, list ways of eliminating conflict in the workplace. Students will also learn the best forms of communication and how to use open, two-way communications to get the best from each and every employee you are managing. Managing others requires that you learn the right questions to ask and listening to your employees to earn and maintain respect from within your department. Identify barriers that can cause the workplace to lose effectiveness.

Customer Service Program and Strategies for Hospitals – BA 102 – 12 Hours

This course will give your employees the skills they need to communicate professionally with customers, Identify the complaint handling process, List ways to resolve complaints, recognize the importance of customer data, practice SWOT analysis, and formulate a strategic plan.

Basic MS Office Skills – CT 101- 18 Hours

This course will take you through the basics of working with either Microsoft Office Word, Excel, Outlook, and PowerPoint 2016. This Microsoft Office course will enable you to navigate through different software at the feature and functionality level. Also including how to create and edit professional-looking documents for a variety of purposes and situations, rich data visualization, and PivotTable views, professional-looking charts are easier to create and use, and create and share dynamic presentations with your audience

Phase two Course details and durations

Lean Six Sigma for Hospitals – BA 201 – 24 Hours

This course applies Lean Six Sigma principles to patient flow, data management, and statistics. The result is a faster, better, and more profitable hospital. Students will learn how to locate opportunities for improvement and apply Lean Six Sigma concepts to quickly improve hospital operations, quality of care, and reduce costs. Some concepts included in this course are faster door—to-balloon time, accelerated patient flow, steps to a safer hospital, reducing defects.

Healthcare Informatics & Applications– CT 201 – 24 Hours

This course outlines the role of the nursing informatics specialist and how they apply the functions of clinical systems to arrange patient’s medical information. Also included in module one is an overview of database applications such as user interface, data management systems, and databases. Examines clinical data reporting and how to specify criteria and translate physical data into a working database. Certain applications used in hospitals for check-in and check-outs, bookkeeping, patient records, test results will also be thought in this course.

Basic IT Infrastructure for Hospitals – CT 202 – 24 Hours

This course will provide knowledge on basics of Windows 2012 server, understanding of how a computer network functions and how information is transmitted over the network, encoding data, IP Addresses, preventing computer Viruses and intrusions, Security on a Wireless Network, and best practices on how to deploy Healthcare Infrastructure Systems.

Hospital Operation Management – HM 201 – 24 Hours

In this course students will explore concepts and theories of operations and supply chain management. The student will develop both knowledge and skills in solving the operational problems of healthcare organizations. Capacity and demand management, workforce and equipment scheduling and planning, incentives and performance evaluation, clinical diagnosis and decision making, disease modeling and prevention ,treatment design and planning, health information systems, regional planning and network modeling.

Human Resource Management – HM 202 – 24 Hours

This course provides a framework for an in-depth understanding of day-to-day, practical approaches/aspects of problems/challenges that impact the human resource management field. Topics include recruiting, hiring, training, retaining, rewarding, and promoting employees; compensation and benefits; employment planning, performance management systems, and succession planning; labor relations; and managing organizational relationships.

Financial Management in Hospitals  – HM 203 – 24 Hours

This course presents the concepts of financial accounting important to the understanding of the financial environment of the health care industry. Students interpret financial statements, prepare analyses of financial data necessary to make decisions, describe the different third party payment methods, experiment with cost finding and price setting, and conduct break-even analysis. The course provides students with experience in capital and operating budgets, and financial forecasts.

Measuring Performance Standards – HM 204- 24 Hours

This course will explain the purpose of quality management in the health care industry.  Determine strategies for meeting regulatory and accreditation standards within health care organizations. Explain how performance and quality measures are aligned to an organization’s mission, vision, and strategic plan. Identify various data collection tools used in performance measurement. Compare tools used to measure and report data. Explain the use of benchmarking and milestones in managing the utilization of quality indicators. Describe consumer utilization of external quality indicators.


Phase 3 Internship/Course Details and Durations

On-Site Internship – HM 301- 40 Hours

This internship will provide students real life experience in the light of phase 1 and phase 2 trainings. They will be observing how hospitals function and operated for a full week. There will be hospital walkthroughs with experienced hospital administrators and managers as well as guest lecturers.

Information Technology Infrastructure Library (ITIL) – CT 301 – 40 Hours

This foundation Level Course is geared toward entry level qualifications (ITIL Certification) which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Health Information Technology (HIT) – CT 302 – 40 Hours

This course provides strategies and concepts related to the comprehensive management of health information. Students will learn how to organize and secure health information to improve the quality, safety, and efficiency of the health care delivery system. clinical flow of data, clinical data, Electronic Health Record Management, data quality.